Newvelly Classifieds is committed to ensuring satisfaction for all customers who purchase our products and services. We rely on our Return and Cancellation Policy to help ensure this satisfaction.
Newvelly Classifieds will, at its discretion, allow for the return or replacement of any product within 2 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 2 day return period.
Classified Ads and display classified ads submitted on-line in errors, classified advertising placed through email are the responsibility of the person or persons creating the ad, and no refunds can be made for errors in the ad.
When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product and/or service that they purchased. However, in some cases a product and/or service may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Newvelly Classifieds’s Return Policy. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, no future re-bills will be charged to their account. Cancellation will not generate a return – it will only stop any future re-bills.
Within 2 days from the date of purchase, returns will be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return. When a sale is returned, the customer receives a 50% refund.
Newvelly Classifieds has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, Newvelly Classifieds reserves the right to reverse a sale, including but not limited to the following:
If the customer provides a valid reason for requesting a return within 2 days of purchase;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future re-bills are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund.
Customers requesting serial or repeated returns may be blocked from making further purchases.